Tenants

Even if you know exactly where you want to rent a home, how much you have to spend and what type of house or flat you wish to secure, it can still be helpful to use an agent to identify the exact property that matches your criteria.

With more than 20 years’ experience in lettings, The Team at Bespoke Property is expertly placed to match you with your perfect properties.

The tenants section of our website has been designed to provide you with all the information you will possibly require if you are looking for property to let.

If you are not sure about the demands placed upon tenants and the criteria you will be asked to meet, visit our FAQs page to work out exactly what you will need to do to secure your new rental property.

Bespoke Property is incredibly experienced, so you can be sure of receiving the best service when you take a look at our properties to let. We aim to stand apart from our competitors by offering a seamless lettings experience that allows you to easily find your ideal place to live and sign up to a tenancy in a stress-free manner.

We are proud to boast a supply of quality property to let and our team are experts on the local area.

Find a Property

 

Once you have found a property to let which matches your criteria, we will conduct a reference check and contact your guarantors if required. We will then register your deposit in accordance with the Tenancy Deposit Protection Scheme.

On the day you move in, we will provide an inventory and verify the condition of the property (applicable for properties managed by Bespoke Property). You should check this carefully as soon as you receive it as this helps to protect both you and the landlord over the course of the tenancy.

How can we help?

 

In addition to offering a thorough service prior to you moving into your new home that adheres to all of the relevant legal requirements, we are dedicated to assisting you throughout your tenancy.

If your landlord has chosen to have Bespoke Property manage the property and experience a
Problem – such as a power failure, the breakdown of a property appliance or a security issue – our team will be on hand to help.

Once we are made aware of any issues in a rented home that we manage, one of our team will immediately seek approval from the landlord for the necessary works to be completed.

We are also on hand to assist should you either wish to renew your tenancy or give notice to leave in accordance with your tenancy agreement.

Get in touch with us to see how we can help you.

Tenants FAQs

How do I secure the property I want?

You can browse our portfolio of rental properties online, before arranging viewings with a member of our experienced and knowledgeable team. Once you have found the property you wish to let, we will ask you to complete an on-line application through our chosen referencing company (Rentshield). Once this has been completed and you have passed their criteria then we will draw up the draft tenancy for you to read through and agree to prior to moving in to the property.

You can view all of our available properties here.

What does referencing involve?

It is standard practice for any good letting agent to check your suitability to rent the property, and we are no different. We will ask for details of your employer and a previous landlord who can verify your suitability for a new tenancy, as well as running checks with a credit referencing agency. We will confirm your right to live and work in the UK and seek proof of your identity and that of anyone living with you. If you do have any credit issues or you believe there is any other information that may affect you passing our referencing procedure, it is best to tell us straight away.

Why might I need a guarantor?

Some landlords might ask for a guarantor if they are not satisfied your earnings are quite enough to cover the rent or if you have previous credit issues. This is not uncommon and you should not be concerned. You would need to choose someone to be your guarantor who lives in England or Wales and who would be able to cover your rental commitment in the event of a default. The same reference checks would then be carried out for your guarantor as were done for you.

Why should I pay a Tenancy Deposit?

Landlords require a tenancy deposit to protect the property against any damage you might cause during your tenancy. Landlords can only charge you for any cleaning, damage or issues that go above normal wear and tear and this will be assessed at the end of your tenancy, with the aid of a detailed inventory and schedule of condition. The deposit can also be held against non-payment of rent.

Where will my Tenancy Deposit be held?

It is a legal requirement that all deposits are held in a government-backed Tenancy Deposit Protection Scheme. Bespoke Property Management adheres to this and will ensure that all tenancy deposits are lodged in a suitable scheme and will provide proof of registration of your deposit with the relevant scheme.

What is the tenancy agreement?

This is a legal document that states the precise terms and conditions of the tenancy and is designed to protect both you and the landlord. Bespoke Property Management uses an industry-approved standard Tenancy Agreement which can be amended to include specific circumstances outlined by either party.

What happens if repairs are required?

If you feel there is a problem that needs fixing, an appliance to be repaired or general maintenance work that is due on a property that we manage, you should contact us immediately. We will inform your landlord and, if necessary, call upon one of the many trusted tradesmen on our extensive database of contractors. You should be aware that if you cause damage you will usually be required to cover the cost of repairing it.

Can my landlord enter the property?

Your landlord and their managing agent must give you sufficient notice if they wish to enter the property, except in the case of an emergency, such as a burst pipe.

What are my responsibilities?

By signing a tenancy agreement, you are agreeing to abide by all the terms contained within it. The most common duties you must perform as a tenant are to pay your rent on time, pay household bills without delay, report any damages you notice and maintain the cleanliness of the property.

Am I responsible for insurance?

You will need to purchase a contents insurance policy to the value of possessions you are bringing into the property. We would advise you to have specialist insurance which covers both your own belongings and those of the landlord against accidental damage caused by you. You can get specialist tenant insurance.

Can my landlord increase the rent?

Your landlord may wish to do this after a minimum period that you have been renting the property has passed. The landlord would need to agree this with you, and we would be happy to mediate the negotiation at this time to help find a satisfactory outcome.

Can I extend my lease at a property?

Once the initial fixed term has come to an end, it is often possible to renew it so you can continue living at a property. As the term comes into its final months you should talk to us and we can advise on your landlord’s willingness to extend your stay.

What happens when I want to move out?

A period of notice will be set out in your tenancy agreement and you must give this when you intend to leave. Providing you follow this, it is easy to move out of a property, as long as you respect the timescales and procedures that are in place. You should tell us as soon as you have decided to move out and we will advise on your next steps.

When will my tenancy deposit be returned?

When you move out, a check-out inspection will be carried out which will refer to the inventory and schedule of condition signed when you moved in. We will report the results to both you and the landlord. Your deposit will then be returned in accordance with the Tenancy Deposit Protection Scheme, less any deductions which have been agreed between you and the landlord.

Out of Hours Emergency

 

You will have been provided with an emergency 24 hour mobile number when you signed your tenancy agreement (located at the top of your tenancy agreement). Please call this number. However should you not be able to locate your emergency number then please follow the points below.

In the case of an emergency that occurs outside of our normal office hours:

  • You should instruct a suitably qualified emergency contractor to make the property safe. Full and proper repairs should be undertaken during normal working hours.
  • You should inform your property manager as soon as offices are open, to report the incident.
  • You should send invoices (should the repair be justified) to Bespoke Property Management: Kincraigie, Ledbury Road, Ross-On-Wye, HR9 7AU
  • If you smell gas contact the gas emergency service (National Grid) immediately on 0800 111 999

What is an emergency?

An emergency is something that could not have been foreseen, and which could cause serious damage to the property such as:

  • Severe leaks.
  • Loss of electrical power or light.
  • Blockage of your ONLY toilet (please note that if you have caused the blockage you will be liable for the bill).
  • Loss of heating or hot water, where there is no other form available.
  • Broken windows or doors following a break-in. A handy man should only be instructed to temporarily board up the window/make the property safe and should re-attend during working hours to replace glass/doors. You must also report any damage to the police and obtain a crime reference number.

General Maintenance

If you have a maintenance issue in your rental property, our office on: 01432 860 812 or email: info@bespokepropertymanagementgb.com.

These would include:

  • Leaking, burst or frozen pipes.
  • Turning off electricity.
  • Controlling your central heating.
  • Bleeding a radiator.
  • Troubleshooting.

Send us a message

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Where we are

Our registered trading address:
Kincraigie, Ledbury Road, Ross-On-Wye, HR9 7AU.

A small office is also based in a rural setting on the outskirts of Hereford and should you wish to visit us here - please contact for details.

Call us

Landline: 01684 541278

Mobile: 07989 985 253