Privacy policy

What is this privacy policy for?

Bespoke Property Management Ltd (Registered office: Kincraigie, Ledbury Road, Ross-On-Wye, Herefordshire, HR9 7AU, Registration Number: 9549411) is committed to protecting your personal information, being transparent about what data we hold and giving you control over how we use it.

The purpose of this privacy policy is to give you a clear explanation about how Bespoke Property Management Ltd use personal and behavioural information we collect from you when you use our website – collectively called our “Digital Channel” – and when you contact us by telephone or directly by email.

It is important for you to read this policy in full to understand what information we hold about you, how we may use it and how you can access, update and delete your personal information. By accessing and using our Digital Channel, you are agreeing, or have agreed to, be bound by the Website Terms and Privacy Policy, and you consent to Bespoke Property Management Ltd holding, processing and transferring any personal information that you provide, as set out in this Privacy Policy.

If you don’t have time to read the whole policy now, here are the main reasons we collect different types of information about our users:

To keep records of our clients’ details and requirements i.e. the landlords and tenants of the properties for which we are the agents

To help us monitor and improve our Digital Channel

To provide you with a more personalised experience, such as making property suggestions that are relevant to your search criteria

To send you details about our related services, where you have signed up to receive such marketing communications

To keep the Digital Channel secure and prevent fraud

If you’re interested in the legal recommendations, we recommend visiting the Information Commissioner’s Office website ( The ICO regulates data protection and e-privacy in the UK so there is lots of useful guidance about this on their website.


What are Bespoke Property Management Ltd’s privacy principles?

Bespoke Property Management Ltd’s privacy principles, in respect of how it collects, uses and manages your personal information, are summarised as follows:

Asking for your name means we know how to talk to you. Knowing your contact details address enables us to help you with your property needs and to contact you regarding our services.

In collecting and using your personal information, we will be clear about what we are doing and make sure that you understand the way in which we are using it. Also, we won’t sell your information to anyone.


What information will Bespoke Property Management Ltd collect about me?

Bespoke Property Management Ltd may collect and hold the following information about you:

Information you provide to us such as when you contact us directly or complete a digital service enquiry form, or register for an account, email notifications and/or newsletters.

We ask you for this information so that we can offer you relevant information or services. We will always be clear about how this information will be used.

Information contained in written, electronic and spoken communications with ourselves, including in some cases recorded telephone conversations.

Any other information that you choose to send to us.

Information from social networking sites (such as LinkedIn, Facebook and Twitter)



You control the data we hold on you.

If requested, we will delete your personal information securely and swiftly.

We have in place appropriate security measures to protect your information from unauthorised access and will only work with third parties necessary to the completion of any services you have requested from us.



Compliance with laws and your rights

There are various laws and regulations which apply to data protection and data privacy including the General Data Protection Regulation (GDPR) 2016.  Further detailed information on these specific rights can be found at the website of the UK Information Commissioners under Data Protection Act 2018 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be updated or amended from time to time).

At Bespoke Property Management Ltd, we make sure we stick to these data protection and e-privacy laws. As mentioned above, information about the laws, and your rights, can be found on the ICO’s website –

You have the right to ask us not to process your personal information for marketing purposes. This can be done by checking or unchecking relevant boxes on our web forms, unsubscribing via any marketing emails we send, or contacting us at:

You have the right to ask us to request the cessation of data processing or removal of your details. You can do this by contacting us at info@bespokepropertymanagementgb.

If you are not satisfied with the way in which your information is/has been handled then you have the right to lodge a complaint to the Information Commissioner’s Office


Last updated: 20.01.2020

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Where we are

Our registered trading address:
Kinraigie, Ledbury Road, Ross-On-Wye, HR9 7AU.

A small office is also based in a rural setting on the outskirts of Hereford and should you wish to visit us here – please contact for details.